All orders received by Subthump are considered a commitment from the buyer.  Subthump reserves the right to accept or deny any order at any time for any reason.  If you need to cancel an order, please do so promptly by phone or e-mail. Once an item ships, it cannot be cancelled. Cancelled orders are subject to a 15% restocking fee.  We will not start a custom project until a full payment or down payment has been collected.  Once construction begins on a custom piece, no cancellations will be accepted.  Down payments on custom orders are non-refundable.