Returns are available only on non-customized items within 10 days of receipt. After that period, returns will not be accepted-No Exceptions. Boxes must be unused and in original condition. Boxes that have had screw holes put into them or other alterations cannot be returned. Boxes with customized air spaces or shelves or special colors or lettering or anything of that nature cannot be returned. Boxes with customized or altered speaker holes different than our normal size holes are non-returnable. In other words if you asked us to vary from our normal production item specifically for you and we ship it to you, then it is yours and cannot be returned.
For valid returns, please e-mail us if you wish to exchange or return an item. We will check the delivery date for you. Then if the item is new and unsued, we will provide authorization information to return or exchange an item, Please make sure that you pack the item well for shipment in the original container if applicable. You are the shipper and are responsible for the safety of the item. Any damage to items returned to us will be deducted from your credit amount. Items returned to us with screw holes or other modifications again, will be discarded and no credit given. A 15% restocking fee will be assessed to all authorized returns for refund made within the return period. Items returned without prior authorization will receive no credit whatsoever. Shipping charges are non-refundable. Full credit of the item (less shipping and restocking fees) will only be given on items that have a copy of the receipt or order number enclosed and returned to us in like-new re-sellable condition--i.e. without screw holes or other damages or modifications. In other words, you should fit the box to the vehicle to make sure you have ordered the correct item before securing your speakers to it. Once you put screw holes in it, it becomes a used item and we will not accept it for refund or exchange for any reason. Boxes with non standard speaker holes (ie standard for 10" is 9-1/8, 12" is 11-1/8") cannot be returned for any reason whatsoever.
Refusal of a shipment in order to return a product, will result in the return shipping fees being deducted from your refund amount along with the restocking fee listed above. If you wish to return an item that has already shipped out, please obtain the return authorization info and mail it back to us. Refusing a shipment is unacceptable.
A signed copy of our Return Form is Required with all authorized returns.
All 3rd party electronic components have a standard 30 day return policy. After 30 days, product warranties will take effect for the period specified for each component.
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