We use UPS to deliver our packages. Some smaller items are sent postal mail. Most in stock items ship same day or next business day--depending when the order comes thru. Fully custom pieces take longer to fabricate so please understand that and be patient. Tracking numbers for most shipments will be e-mailed at the time of shipment. Please allow adequate time for delivery to your area. Please note that we do not ship on weekends and most carriers do not deliver on weekends or holidays. Therefore if you need a particular item to arrive at a certain time, our advice is to order in advance. We have a schedule and do not like being rushed at the last minute.
Some items can be shipped expedited in certain situations. Extra charges will apply, simply contact us for rates.
Once an order has been accepted, the time that it takes prior to shipping varies depending on the item being purchased. Specific shipping times are posted with each item so refer to the posted availability. Most of our boxes are in stock and ready to roll within 1 or 2 business days. Weekends and holidays do not count--meaning if you place an order late on a friday, saturday, or sunday, we will not see those orders until we get to work on monday. And therefore, it does no good to contact us monday to inquire about status on them. Also, please do not ask us when your box will be delivered (Especially right after ordering). We work as quickly as possible within 1-2 days. Be patient and you will get your box I promise you that. Just know that your order is not the only thing we have going on at the time. We have many orders in progress at any given time, so be considerate of others who are having their boxes built. Orders are filled in the sequence they are received. Again, nearly all of our boxes ship within 1-2 days of order receipt assuming the payment method is valid. Shipping time varies by your distance from us. Once a box leaves our facility it takes anywhere from 1-5 business days. 1-2 for in-state or bordering state and up to 5 for West Coast or Northwest US.